IMPORTANT CUSTOMER INFORMATION - Please read!

Do you want to return your order? Then please fill out the following cancellation form. For orders with a value over 50 Euros, you will receive a return label via email. For orders with a value under 50 Euros, we do not offer a return label, and the return costs must be borne entirely by the customer. For every return shipment using our return label, we will charge you a proportional fee of 3.90€. Alternatively, you can, of course, return your item at your own expense with a service provider of your choice.

If the actual purchase value is reduced to under 80€ due to any potential returns/cancellations, we will subsequently charge you shipping costs of 4.90€.

Returns for all international orders must be returned at your own expense.

Please note that in case of a return, you must send the item back to us in the same condition you received it. This means that the item must be returned to us in its undamaged and un-taped original box, with all original tags. It is best to use our outer packaging in which the item also arrived. Otherwise, we unfortunately cannot accept your return.

Cancellation Form

I/We hereby revoke the contract concluded by me/us for the purchase of the following goods

Cancellation Policy for the Sale of Goods

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. To exercise your right of withdrawal, you must inform us (Schrittmacher Shop / Marco Schuster, Antonstr. 41, 01097 Dresden, Phone: 0351/2058611, eMail: service@schrittmacher-shop.de) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, which is not mandatory. You can also electronically fill in and submit the sample withdrawal form or another clear statement on our website. If you make use of this option, we will immediately (e.g. by e-mail) send you a confirmation of receipt of such a withdrawal. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no case will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct cost of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling them in a way that is not necessary to check their condition, properties and functionality.


Sample withdrawal form

If you wish to withdraw from the contract, please fill out this form and send it back.


To:

Schrittmacher Shop / Marco Schuster
Antonstr. 41
01097 Dresden

E-Mail:service@schrittmacher-shop.de

I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):


Ordered on (*)/received on (*):


Name of consumer(s):


Address of consumer(s):


Signature of consumer(s) (only for communication on paper):



Date:




* Please strike out what is not applicable


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